The Customer Experience Revolution

Elevate Your Customer’s Experience

Presented by customer experience expert, author, and instructor Jeofrey Bean.

Today’s digital-savvy customers expect quick responses and transparency, and they expect for brands to go above and beyond to keep them happy. Just look at companies like Apple, Amazon, Starbucks, REI, Airbnb, and Square. They’ve gained world-wide recognition by going beyond the status quo and creating memorable customer experiences that keep people talking.

If you’re ready to take your customer experience to the next level, spend the morning with customer experience expert, author, and instructor, Jeofrey Bean. Jeofrey will share the secrets to creating these extraordinary customer experiences.

As an Expert Reviewer at the Customer Experience Special Interest Group (CX SIG), sponsored by Intuit, Jeofrey advises start-ups and established businesses such as ProFlowers (FTD) and Sony PlayStation on improving and innovating customer experience. In this meeting, Bean will show you how to transform your customer experience from ordinary to extraordinary by teaching you:

  • Best practices for creating exceptional customer experiences for today’s consumers
  • Tips for gauging the effectiveness of your customer program
  • How to transition your company to a customer-centric way of thinking
  • Innovating customer experiences – How the leading CX companies do this
  • About the leadership, culture, and decision making at “The Experience Makers”
  • Transitioning organizations toward a CX focus
Exclusive AMA Member Offer

AMA Members who attend this event will be entered to win FREE admission to UCSD Extension’s 2-day Customer Experience Revolution Workshop, May 4-5—a $995 value! This 2-day workshop builds on the learnings gained from the March 29th event. Additionally, all AMA members receive a 10% discount as well—a $100 value!

Save Your Spot!

Don’t miss this exciting opportunity to gain revolutionary insights from industry expert, Jeofrey Bean. Reserve your spot today!

Jeofrey Bean:

Customer Experience and Internet Strategies expert, author and educator.

As the Principal of Del Mar Research, Jeofrey guides companies in making successful customer experience decisions. As an advisor, keynote speaker and educator, he has developed and lead courses, training seminars and workshops for Verizon Wireless, LPL Financial, Quest Diagnostics and IDriveSafely.com.

Jeofrey is the author of two customer experience books: Customer Experience Rules! 52 best practices of customer experience leaders and best-seller The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever. Each book is based on experience, research and in-person interviews with customer experience leaders.

Jeofrey is a Professor of Internet Marketing Strategies and Customer Experience at the University of California San Diego Extension. As an Expert Reviewer at the Customer Experience Special Interest Group (CX SIG), sponsored by Intuit, Jeofrey advises start-ups and established businesses such as ProFlowers (FTD), Sony PlayStation, FirstAllied.com, Stickshift, TheCourseKey.com and Nanomedical Diagnostics Biotech on improving and innovating customer experience.

An engaging speaker, educator and thought leader, Jeofrey is known for innovative and practical insights and commentary delivered with a dash of humor. He has presented at the J.D. Power Service Excellence Summit, The LPL Financial Focus Conference, SOCAP International, the SDL Innovate Customer Experience Conference, The Fast Leaders and has been a guest on John Hockenberry’s “The TakeAway” radio show on National Public Radio (NPR, WNYC and PRI)

His executive education and professional development programs include The Customer Experience Workshop – The Customer Experience Revolution; A two-day immersive customer experience program about applying the best practices, leadership culture and decision making that guide the top customer experience companies.

VENUE

UC San Diego Extension
6256 Greenwich Dr,
San Diego, CA 92122

PARKING

Free, ample parking in on-site parking garage.

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