Blog

Are you a member of the San Diego AMA ecosystem with a custom piece of content you’d like to post here? We publish original articles from our volunteers, members, sponsors and speakers. If you’re interested, tell us about your topic and target audience before you submit: content [at] sdama.org.

Written Communication: A lost art?

Prior to entering the corporate world, I worked in education.  More specifically, I taught middle school.  Many people are shocked when they hear this. “Middle school!” they cry.  “That is such a tough age. ...

Do You Trust Your Customers?

Most companies take a somewhat defensive approach to engaging their customers. They require signed, multi-page, attorney-approved agreements before any work is completed; we ask for NDAs from our potential customers and vendors; we ask...

Customer LIP-Service

When most people think of customer service, two things come to mind: Retail and Troubleshooting. We have certain expectations regarding the level of customer service we will receive when our groceries are being bagged,...
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